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We use the term "Performance Technology" to describe human Performance Improvement or human Performance Solutions. This is different than software or technology process improvement.
Performance Technology is a systems approach to solving organizational, group, and/or individual performance problems. Usually one or several variables are involved and need to be addressed:
- Organization - macro or micro level
- Processes - work flow, information flow, documentation
- Job or work responsibilities - performance, training, motivation
- Technologies - software, hardware, virtual environments
Statements that often indicate a performance problem are:
- Work quality or speed of workers is not acceptable.
- Certain departments are not producing the quantity they should.
- Workers are not applying what they learned in training.
- How can we quickly get our employees up to speed?
- How can we decrease our employee turnover rate?
- Communication between managers and workers is a problem.
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